Your case and issue tracking concerns are a thing of the past. You can now stay on top of cases and issues in real time so they do not stay open longer than necessary. Problems are addressed quickly, and customers are notified promptly. Field service team members can also access real-time information and update the status.
Not all case and issue tracking solutions fit every organization. With Averiware, all your customer interactions are in a single, dynamic interface with features that include pre-defined ticket responses and full customer history.
Averiware is closed-loop tool, you can follow up and fix a problem for one client, and in the process understand why the issue arose. This helps you address the issue before it becomes a recurring problem. The software enables you to understand the root cause and resolve it in a timely manner. Lower support costs, and increased productivity and customer satisfaction are now within reach: get off email and spreadsheets and save hours every day.