case management software

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Main Features to Pick the best case management software

What is case management software? Case management software allows for a more efficient and more complete customer service strategy. Any interaction with a customer is considered a “case,” and these kinds of systems allow businesses to track all of these cases and collect them together in one place. This means that, whether the interaction came [...]

By |2021-07-02T15:15:09+00:00July 2nd, 2021|Case management software, Cloud ERP Software, ERP Software Application, Field Service Management, Field Service Software|Comments Off on Main Features to Pick the best case management software

What is the Importance of Case Management Software?

Are you managing a team of people, selling a product, or providing a service, you deal with complaints, and those complaints can take many forms? Depending on the severity of your complaint, they can require detailed investigation and tracking. In those instances, you cross the line from standard complaint management into full-blown case management. Why [...]

By |2021-06-01T06:01:45+00:00February 19th, 2021|Case management software, Cloud Application, Cloud Software Solutions, Field Service Management|Comments Off on What is the Importance of Case Management Software?